Customer Reviews

They simply don’t want my business. Every time I’ve tried to get my truck serviced, they’re booked out for weeks. No loaners available either. I’ve even tried ordering a truck from them and got told “we’re not placing orders at this time. Every time I try to give them my business they turn it down.

We held a car at this dealership that is coming in first week of May but went by the dealership to look at a few other cars and maybe grab something a bit sooner. The sales people at this dealership were rude at best. The had one car we had called about pulled around but didn't ask us any questions, didn't offer to let us drive just unlocked it and said "I'm going to go look at your trades" and disappeared for at least 40 minutes - leaving us sitting outside with our three kids in the sun just waiting on him to come back around. We asked if we could drive it and they just wanted to see our other trades. Everything was cold, abrupt, and just flat out rude. They didn't care about us as people even a little bit. On top of that - the dealership was dirty! Rusty nails, cigarette butts on the ground, bottle caps everywhere - so while my three kids were stuck outside they couldn't even get down and run around because the place was not even safe. We bought a car somewhere else and will never be back to and will never recommend Brighton Ford. One of the worst car buying experiences I have ever had! They lost our deal (and the money we had on reserve for a car).

My wife took our towing rig to Brighton Ford for an oil change and to get a code read. Should have been simple enough. The level of discrimination and sexism shown by their sales rep Patrick, was both extremely unprofessional and uncalled for. We were forced to wait until this morning to pick up our truck even though we tried picking it up during business hours on Friday. All while trying to talk my wife into parts that would have cost over a thousand dollars and holding the truck for even longer. The front desk at the service department needs a severe overhaul. We will not be returning.

I truly don’t recommend anyone to go here. As I’ve taken my truck a couple of months ago, and after countless attempts of trying to get in contact with them, I was never able to get in contact with them. We were told a price and a time when the vehicle would be ready, after two weeks of when it was supposed to be ready, I got in contact with them asking about when I could pick up my vehicle and then I was told it would cost thousands of dollars more to fix. I experienced nothing but unprofessionalism specifically from Justin (manager) and Patrick (service employee)

On behalf of my car dealership, after taking a vehicle several months ago, it has been nothing but difficult when working with them when they agreed to fix my vehicle and after countless times of trying to go for the vehicle, ive been told that it hasn't been ready and they continously kept adding thousands of dollars in order to fix the same problems we were told would be fixed from the beginning. Brighton Ford is so completly unprofesional and genuinley suggest and advice no one to go here. So unprofesional, especially from their service manager, Justin.

Worst customer service experience here ever!! Especially from Kevin ! Dude shouldn’t be working there straight scam artist

The customer service is horrible there. Multiple times I have dropped my truck off there and they don't call you back or update you. I have had to call and try to get updates. One time I dropped my truck off when they opened to get a oil change and didn't get it back till around 5pm and that's cause I called for a update. I took it in to get some parts under warranty and they kept telling me it's not covered but when I did their work and called the warranty people they told me it was. When I dropped it off for the warranty service i didnt hear back from them till noon the next day. I tried texting the number they said i could text for updates and I call at the end of the night that day i dropped the truck off and the service adviser already left for the day. I tried talking to the service manager (Justin) and all he wanted to do was argue with me. Long story short Brighton Ford lost my service and I won't recommend anyone there cause they have horrible communication and don't try to help their customers when they get their vehicle serviced there.

🚩 BEWARE 🚩 of the service department. My initial contact at the Ford dealership Kelly was great, and then I had to deal with the service manager (Justin) who only wanted to make broken promises and scamed Me out of buying multiple repairs that still never fixed the issue on one of My trucks. After requesting to speak with someone above Justin I was informed there was no one else to speak to besides him

I cannot give score low enough to explain the dissatisfaction I have with Brighton Ford. Horrible to deal with. No communication Does not stand behind their product. Avoid Brighton Ford especially service at all cost.

This is a long one coming. I had some concerns and had taken it it I left it at 8am. I left and was being patient until I noticed it was almost closing time. I called in they said my “tech” Nico went home early and that he would get to it on Monday. There was never a conversation about leaving my car for the weekend which I couldn’t do nor was I alerted that it had no been even looked at for the entire time of it being there. I took it back for the same concerns some were addressed but in this a man up front Luis, said the techs noticed hot spots on my rotors. This is a 2021 car that I got late in the year. Luis said is mostly likely from me going fast then slamming on my breaks. After investigating we discovered that the vehicle had a previous recall done causing these hot spots. Then it was a fight of getting it fix. The service manager Justin told Luis to just get it fixed. I told Luis that I relocated an hour away and if it’s possible to get it done else where. LongER story short I have driven up there twice now 2 hours round trip, with verbal confirmation this time from Steve that my parts are in shop, I have spent hours waiting to them be told “looks like we don’t have the parts” This place has no respect for peoples time. And do not care about the service they provide. BUY ELSE WHERE, GO ELSE WHER.

Have issues with the service side. Trying to get hubs bearings replaced since January. Have received no calls about the parts. Service writer left and no one let us know she was gone. Plus parts order was canceled. Have called and no return calls. Called Ford and that was a waste of time. Told yesterday the service writer was checking on the parts and would call me back in 10 minutes. Still have not received a call back. One star is to much.

Brighton Ford has had my truck for a week and a half to do a couple repairs. When I originally spoke with them, I was told 2 to 3 days. I was called nine days inn and informed my truck will be done at 4 o’clock that evening, showed up and they told me they had me confused with a different client and the had not even started the repairs (on day 9)… but was assured it would be done the next day (Friday and day 10) by 4 pm - showed up then, and told its not quite ready, and should be ready the following Monday… This place is over an hour from me Unfortunately, this place has changed from prior years… look forward to never bringing my vehicles here again.

Took are 2015 Honda to get a oil change they stated we needed all new brakes and routers on all 4.Wheels. They assured us that text knew how to work on other types of cars We agreed payed for everything. 3 months later as we were driving the brake line snaps and we had car towed. They fixed the damage and they assured us they fixed it correctly this time. Another 3 months later same issue had it confirmed thru another dealership. After they looked it over informed us whoever did the brake repairs failed to put bolts or tighten bolts witch caused the brake line to snap which caused a lot more damage.

There was a time when Brighton Ford was a great Lot that really cared about the people. Anymore they only carry about the money. Over the years I have bought several vehicles from them and I’ve tried to buy my last couple from them as well. Other lots that aren’t even considered to be that great give me thousands off of what my supposed home town lot will offer. They don’t even seem to care to lose business as dozens of my coworkers are all giving me the same story. No more loyalty at this place.

Took our 2016 Ford Fusion in for a few issues. After bringing it in, we found out the steering wheel control module, wheel and wheel bearing needed replaced. The dealership ordered the parts and said they would contact me when they came in. This was back in September!! Didn't hear anything for months, which we somewhat expected due to all the shortages. We took our Fusion in to get a normal oil change about 2 weeks ago and decided just to check to see if the parts came in. When we asked they said "oh, ya, your parts are here."(Great job letting us know! Let that one go.) I asked if the parts for the wheel bearing and the steering wheel control module came in, they said yes. We scheduled an appointment for 1/28/22 to get the vehicle fixed. We bring the car in and as we are dropping it off, the people at the desk tell me, only the parts for the wheel bearing and wheel are here.... WHAT!? You just told me 2 weeks ago the parts for both were here! Absolutely ridiculous and a HUGE waste of my time! Waited almost 5 months, just to be jerked around and have nothing done! Told them we were done and never coming back. They didn't even try to retain my business. Just said they understood and let us walk out. Then today we get an email saying we missed our appointment...Guessing they didn't want this to get out? I wont even get started on when they screwed me around in sales when I tried to buy my Raptor and gave me some BS about not being able to take my lease back. Groove Ford sold me a Raptor no problem! This was the straw that broke the camel's back! We will never bring our vehicles here for anything again!