Customer Reviews

I went to Brighton Ford and was happy to receive the kind of attention to purchase my car. Friendly folks, helped me to find the perfect vehicle for my needs. Never pressured. Years ago, I bought a brand new car, at a different dealership. When I was told I had good news And bad news . I should have ran out fast. A pleasant experience, will return when I am ready to upgrade my Old truck.

Painless truck buying experience. Fair price, fair trade in value. Better deals than other local Ford dealerships. No awkward haggling. I recommend them to anyone looking to buy a vehicle.

A pleasant and peaceful place. Away from the traffic and hustle and bustle of Denver.

Called parts and went right to hold, nothing said. After 10 minutes hung up and called another ford dealership and was treated without the rudeness.

Nice environment very cool employees.

Good place but I had to purchase the alarm. Sales man Maynard was very good

Never felt more discriminated in my life from the way they treated me. Don't go to the Ford Dealership in Brighton. Updating my review - After my initial review, which to be fair it was because of the way I was treated by one of the service reps. He told me at first (among other things) my recall didn't need to be fixed because there was no issue, even though I was experiencing the issues they had checked my vehicle on a previous appointment at the dealership and private mechanic as well and they confirmed it needed fixed. Monica Kidd replied and asked me to call her, which I did. She was very helpful and understanding. She put me in contact with Justin the service manager, he worked on making me an appointment to get the issue in my vehicle taken care of. It took a while to make the appointment because I was hesitant to go back but I gave them a try one more time for the convenience of being close to home. Anyways, I just took my vehicle this past week, I left it there for a couple days, and they did what they were supposed to. I had a different rep this time and he was to the point, honest and RESPECTFUL. Everything went smoothly this time which is all I ask for. Thank you for making it right.

I asked to look at a particular car and was always taken to different cars. I love my car, but I wish the sales person listened to me more.

I came to Brighton Ford from southern Colorado to pick up a Ford Ranger that had just come in. I primarily worked with Nate in internet sales. Nate was able to get a good portion of the paperwork out of the way and allowed me to place a deposit on the truck to make sure I could pick it up at a convenient time later that week. I finalized most of the financial arrangements over the phone and through email and had to walk one of his coworkers through the process and make sure that all of my rebates were applied correctly. The difference between the proposed monthly payment and the actual monthly payments with the rebates was about $50/month and I'm glad I was able to handle those issues at home rather than at the dealership. When I came in to pick it up the paperwork was already prepared, but there were some delays caused by difficulties applying all of my rebates to the purchase. All in all, my wife and I were in the dealership signing for less than about 45 minutes. The truck was clean and ready to go along with some scented air fresheners in the air vents. I found this to be a very welcome addition, but I can see how certain customers may not like the scent. I have really enjoyed it and it has kept the truck smelling great and fresh. Ultimately, I would certainly do business with Brighton Ford in the future and appreciated the price on the truck with the ability to handle a large portion of the negotiation and paperwork remotely.

Waste of time, they say one thing on the phone, something else on the website and something completely different at the place, continue to offer models that I'm not interested in because that's what they think suits me best, in a nutshell, there is a nice collection at the entrance

Service side of ford did not get my truck done in a timely manner for a simple fix and had to wait almost 2 weeks for an o-ring leak and oil change

Suggest you request old parts. I paid them to change the timing chain, water pump, and other parts on sn F150 last fall. Two months later, another shop told me I needed a new water pump. Turns out Brighton Ford charged me for work they didn't do. They replaced the water pump (hopefully) at no add'l cost after bringing the truck back in. Now I'm wondering if they replaced the timing chain.

I have been going here for 5 years now. And every time I come back the service just keeps getting worse and worse. Honestly the only person who is even halfway pleasant to work with is the front desk guy Filipe. The woman that works in the service department has never once been friendly or approachable and the service has just gone downhill especially in the last year. Save your money. Go to literally any other Ford in Colorado.

Sales people stay in hiding

They charged me $300, and they did nothing. Update... the manager called and apologized and refunded me the $300.

once again they let me down. salesman ghosted me on a deal so I sent an email to Josh Mead. A different manager got back to me within a few minutes. me offered me 56k on my trade that I just bought from them for 70 1 year ago. I told them I would buy their truck if they could get the payments $8 less (anout $800) on there used 23 f350. after waiting 3 days I decided to contact Ken Graff for in Fort Collins, not only did the offer me 59,700 for my trade but they sold me a brand new F350 with same options for 4500 under MSRP. that made the payments less that BF used one with 9100 miles. would really me nice to work with my local dealer but they have been unreasonable since 2020.

Went here to purchase our mustang. No one came out to help us and they locked the vehicles from the inside as they stared out the windows. Will NEVER be purchasing from this dealership

To be honest this specific location is typically understocked and over priced the sales team seems nice enough and do there best to work with what they have.