Customer Reviews

The buying experience was great and we love the Audi we bought. Within the first week of having the car we took it to an Audi dealership and were informed that the coolant tank was in bad shape with 'severe contamination' (their words). Brighton Ford said they could do a coolant flush, but the Audi dealership was pretty confident that it would only be a short-term/band-aid fix since the new coolant would likely get contaminated also. We opted to replace the coolant tank at the Audi dealership so the car would be fixed to our liking and asked if Brighton Ford would cover/help with the $1,000 bill. Sadly, the answer was no. To be fair, we purchased the vehicle as-is and declined all warranties, so Brighton Ford was under no obligation to help. Nonetheless, it was still a downer seeing as how the car was clearly sold to us with the issue (which was missed when Brighton Ford did their own inspection). It would seem that offering to cover at least a portion of the bill as a show of good faith would be the right thing to do for customer service/satisfaction, but oh well.

My expectation is that my car is returned in the same condition as when I left it. We keep our cars’ interiors clean; however, when I picked up my Edge yesterday, the driver’s side was filthy: mud on the mat, carpet etc. They must have left a window open because there was dirt on the dash and controls. The first picture is the passenger side to show how we keep our car. The rest are how Brighton Ford left it for me to pick up.

If I could give this a negative star, I would. We brought our car in for a recall replacement and were told it wouldn’t be covered, yet were still charged $250 for “diagnostics,” and nothing was actually fixed. The recall part wasn’t even replaced, and no one could clearly explain why it wasn’t the issue. This is exactly why we usually avoid dealerships. We’ve felt taken advantage of before, and this just confirmed it. Paying $250 for no resolution and then being quoted $1,800 on top of that is beyond frustrating. Thank you for absolutely nothing.

Sucks to write a bad review for Ford, but their service department seems to be a little slow. I started experiencing misfires, and I recently had a service here to replace spark plugs are year ago. Decided to change them my self in attempt to remedy the misfires. All the housings from for my ignition coils were all stripped and not even tightened. No wonder I'm getting misfires. When I picked up the truck the day of my service appointment, I opened the hood to make sure everything was all good to drive off with, and noticed my after market air box wasn't even fully reassembled. That should have given me a red flag then, but it's Ford, so I let it slide. Bad mistake on my part I guess

If I could give no stars I would.Worst dealership ever! Went to them for an oil change and they did not screw on the bottom guard! It fell off on the highway. Called and was told to ziptie it! This was not easy at all! When my husband got to the dealership the Manager of services was absolutely rude. He kept interrupting my husband when he was asking questions. This manager swears that my husband was ready to fight him which was not the case. The manager then proceeded to stop my husband mid sentence and tell him that this conversation was over and he had to "pick up his child from school!"Funny thing is my husband had to make arrangements to have my child picked up due to this inconvenience. I called and spoke to the manager myself the next day and he was very RUDE and condescending! He spoke over me and kept interrupting. I had to tell him multiple times that he had his time to speak and now it was my turn. He kept saying it was my husband and taking no ACCOUNTABILITY for his rudeness. He then said that he was about to call the cops because he felt "afraid for his safety!" If he was so concerned why did my husband walk out with his secretary and there was no problems nor was she worried for her safety? After hanging up with him I proceeded to call and speak to his boss, they were out of town and I left a voicemail. However there was never a follow up call from his boss so something tells me that they are ok with how their service manager talks to people. I would never go back there especially because of how we were treated and ghosted. If you don't want any issues with your car I would seek a different dealership.

They are horrible at getting back to you. The finance management team sucks. I bought a warranty and sold my car. This has been already going on three months ago still have not gotten any call back when in talk to a finance manager said they were going to send my paperwork in still didn’t send my paperwork in the warranty company called me because Ford was still trying to take money from me withdrawing out of my card when I don’t even have the card that I bought from them anymore, so I had to stop the payments and the warranty company called Ford and they still haven’t received anything. Any money back any warranty check back no communication. No one’s called me back. They’re horrible at their communication getting back to somebody. All they wanna do is quickly sell you a car and that’s it. Also, since he sold me a car and they didn’t, they said they checked everything on it. They said they put new rotors on it. My husband checked the rotors and they’re arrested so they asked them to replace them. I took it to Lincoln in Broomfield because I bought a Lincoln and they had to get replaced the rotor rotors a year later the rotors and the brakes they said they did not replace the rotors when they said they did at the Ford place and they did not put factory so that means they didn’t put a warranty on them to be replaced for free so I had to pay out-of-pocket for them to be replaced so they lied

Be careful about any “extras” during the finance portion of a vehicle purchase. I purchased a new vehicle and was lead to believe I was paying for an extended warranty that would come into play after the factory warranty. Fast forward 1 year 19,000 miles later, traded the car in for another Ford, newer model and found out they sold me a warranty that is the same as the factory warranty that comes with the vehicle. So even if something would have failed, the extra warranty would have done me no good. Was lead to believe i would receive a full refund but only received 2/3 after I called 13 times and spoke to 7 people.

PROTECT YOURSELF by taking your own photos and requiring a condition report when you drop off. Make sure to reinspect for onsite damage before accepting your vehicle after any service. My extended warranty required removal and reinstallation of my front bumper and that this could only be done by THIS dealer. I later discovered a “crack” on the front of my bumper that was never there before. I patiently and repeatedly contacted Vittoria (my service rep) over 4 weeks but received no reply or follow up. When I approached the Service manager, he only provided 1 blurry photo that did not even show my area of concern. Poor customer service all the way around. I do not trust this business and will never do business with Brighton Ford Service or Sales Departments again due to their dishonesty with me. CAUTION: If you buy an a vehicle with an extended warranty it must be worked on by their service department. Do yourself a favor and go somewhere else!

I was traveling from New York to Colorado and had an issue with my new F-250. And they told me it would be a month before they could help. It was a minor electrical issue that I could not do myself roadside. This is not the customer service I would expect from Ford or a Ford dealer

This has got to be some of the worst customer service I've received. They have had my 2021 Expedition Max for over 10 weeks with almost zero progress. They are claiming that the OEM part needed to complete the repair is on nation wide back order. However, when I do a search for the needed part it seems to be available. I should have taken my business elsewhere. David, the service "advisor" hasn't responded to my requests for updates for a week. I've sent screenshots of the necessary parts indicating that it's available in other parts of the country but nothing but crickets from David. Justin, the "Service" manager is abrasive, rude and seems to lack a fundamental understanding of what customer service means. Here's a couple gems from a recent conversation; "we're not Ford, we're a franchise", "well, I'm not the one that wrecked your car". I've been happy with our car but, the service I've received from Ford is horrendous. I doubt our next vehicle purchase will be a Ford. If you have the option, my advice would be to stay as far away from this dealership as possible. ZERO stars should really be an option... that's my actual rating of the service level I've received.

I have a ford maintenance contract. It pays for any covered maintenance item, with a $0 deductible. My wife took her Bronco sport in for an oil change & new wiper blades. After the service they tell her she needs to pay the deductible. After arguing & them making her cry, she paid it. They still won't refund the fraudulent charge. This place is a disgrace to Ford.

BOUGHT A 2024 F150, NOTICED A VIBRATION ON THE DRIVE HOME FROM THE DEALER. BEEN AT THE DEALER FOR OVER 6 WEEKS, SERVICE TEAM IS UNABLE TO FIND ISSUE. SPOKE WITH BRIGHTON ABOUT TAKING TRUCK BACK, THEY ARE ASKING FOR ANOTHER 6K TO GET INTO THE SAME TRUCK WITHOUT ISSUE. NOT WILLING TO STAND BEHIND THEIR PRODUCT.

Tighten intercooler hose clamp is 110 dollars, no thx, rip off

They wouldn't service our vehicle since it wasn't purchased from them, even though they are the closest dealer to us.

Patrick in service is the absolute worst!! Super unprofessional and very rude. He Wasn’t happy that I didn’t want to do the work they recommended. (Over priced) he should not be in customer service when he’s leaving customers with such a bad experience. I’ve lived in Brighton for 50 years, and will now be going to Johnson’s for my future car needs.

The quick lane service which you have to do by appointment says it will take a hour for a oil change which seems like a long time and then it takes twice as long it is ridiculous that it takes that long with no concern for your time .Terrible experience

I paid for a used explorer with 20 thousand more miles. The interest was 84 thousand Dolores and I put 15 thousand and came out owing the same. Please don't go to this dealer, they never solve anything.

If I could leave ZERO stars, I would, but you actually have to leave at least one star or your review won't post. On 12/18/23, I was interested in trading in my 2011 Ford F150 for a new truck and spoke to Zach in new car sales. He told me he had to talk to his manager about a trade in value and called me and offered me $10,000 for my truck after Brighton Ford sold it to me for over $20,000 not even 1.5 years ago. Zach then told me the used car market has been volatile the last few years and I told him if anything, the value of vehicles has gone up over the past few years, not down. Zach also told me the retail value and what they sell it is always more than what they'd pay for it. DO NOT DO BUSINESS WITH THIS DEALERSHIP. I will never, ever buy another vehicle there again.