Customer Reviews

DO NOT TAKE YOUR VEHICLE TO BRIGHTON FORD. My 22 Expedition went in for warranty work for a leak in my CV Axel.When attempting to picking up my vehicle after about 20 mins I was informed the vehicle would not go into gear unless it was in 4WD. They pulled the vehicle in to the shop and determined the WRONG part was installed on my vehicle. I spoke with the service manager. After another week of them having the vehicle I was treated as if it was my fault by their Service Manager Justin Ostby. Justin was rude and dismissive of my issue when I requested a letter indicating what had happened. Justin made claims such as "I checked security cameras your vehicle was never driven" "I am not going to risk my job for you to have documentation" Justin lied about my vehicle being test driven (I watched them drive my vehicle across the lot), I believe he lied about talking to ownership and he refused to give me a letter or proper notes indicating what had happened.In fact on pickup of my vehicle Justin's service department sent my wife home with the incorrect invoice. Luckily I have a very clear and concise voicemail indicating they are at fault. This was not the first issue I have had with them I took my 22 f150 in over the summer for an issue with a turn signal, during that time of them repairing it they bent my side view mirror and took nearly two months to have it replaced with no communication or returned calls from the department or their service manager Justin Ostby.

This dealership is a complete scam. They will try to work you for every penny they can get. They flat out lied and never ran my pre-approval certificate so that they could finance me through their own bank to get a huge cut. Don't fall for their warrenty offers either. You'll pay thousands on a warrenty that will expire before you even use it.They act real nice til you catch them. This is legal stealing and completely unprofessional. They upped the interest by almost 5% from what my pre-approval certificate was for. It's worth taking your business elsewhere.

I took a gamble with the Quick Lane service department and lost. If you want your vehicle to be respected, look elsewhere. Took in my 2018 Focus RS and when I picked up the car, there were oily fingerprints on the door handles, hood and above the wheels. The worst part was the scratches added to this well kept, vehicle.

Worste experience I've ever had the service department is no help and just argues with customers Patrick has no respect for the customers and should not be in the service industry I will never bring another vehicle or anything to this dealership again hope they go under

I give them one star because the truth is I have had a very bad experience and I don't want it to happen to someone else. Three months ago I bought a Toyota Corolla with 20,000 miles but they didn't do the inspection that was required to sell it to me the first week I took it in because they had I had to change the tires later and then another time I had it because of a very strange vibration where they told me it was the engine failure. I left the car with them for a week and they didn't fix it and this is the date they still haven't made any repairs and the person in charge of this work in the workshop every time I go he tells me a different story and he is not at all pleasant to deal with the public about this two months ago and I still have the car without fixing it later I had to take it back because it had the pills worn brakes I had to pay them 500 dollars to have them changed today I went again and they told me that the part was in the shop but I also have to pay them 100 dollars more to fix it and I had to leave the car with them but they couldn't give a rental car to return to my house, so my experience in this DILER has been terrible and I do not recommend it to anyone because they are very fast to sell you a car but to make the corresponding arrangements they are very informal, I hope I can get out of this problems soon because tomorrow I am going to talk to your director to see what answer and solution he gives me to my problem because believe me, all this that is happening to me is very frustrating I give them one star because the truth is I have had a very bad experience and I don't want it to happen to someone else. Three months ago I bought a Toyota Corolla with 20,000 miles but they didn't do the inspection that was required to sell it to me the first week I took it in because they had I had to change the tires later and then another time I had it because of a very strange vibration where they told me it was the engine failure. I left the car with them for a week and they didn't fix it and this is the date they still haven't made any repairs and the person in charge of this work in the workshop every time I go he tells me a different story and he is not at all pleasant to deal with the public about this two months ago and I still have the car without fixing it later I had to take it back because it had the pills worn brakes I had to pay them 500 dollars to have them changed today I went again and they told me that the part was in the shop but I also have to pay them 100 dollars more to fix it and I had to leave the car with them but they couldn't give a rental car to return to my house, so my experience in this DILER has been terrible and I do not recommend it to anyone because they are very fast to sell you a car but to make the corresponding arrangements they are very informal, I hope I can get out of this problems soon because tomorrow I am going to talk to your director to see what answer and solution he gives me to my problem because believe me, all this that is happening to me is very frustrating

Went there a couple of times looking for a new ride,(been close to a year since I've last gone this interaction made them lose any and all business from me) held the door open for some of the salesmen asked them about trade in for my truck for something else they asked me my trucks year and the rest of the info and told me that I can leave as it, and i wasn't worth their time, thought they would take older trucks mine was a 2010 ford f150 with low miles for the year. Honestly pretty rude and embarrassing With how they put it and acted infront of other customers.

Horrible dealer!! Don’t trust them for registration purposes. Months later I still don’t have my tags. They won’t take accountability for their errors. Also they get vehicles from auctions with wrong odometer statements. Beware!!!

. My appointment wasn't on their schedule, and after working a 12-hour night shift and making a special trip, they informed me of a 4-hour wait. I will not be giving them my hard earned money.

Went in today for a transmissions repair that ford has to do based on the US government involvement due to a class action lawsuit. Informed that the my appointment can be booked I'm 6 to 8mths. That's one way to get out of repairing what you sold to the general public. Real shame to see what dealerships are capable of. We sell a known subpar product and when we get caught and mandated by the government to fix all cars affected no matter the warranty or not we squirm our way out of it by telling our customers well its gonna be 8 months to fix it. I work at a hospital. What if you had a heart attack and we said well nothing we can do for ya. Come back in 8 mths. Ridiculous customer service and really a sad company. Unfortunately I'm just mad at myself. Who buys a ford anyway. Never again. Thanks for the lesson ford. Definitely learned it and thanks to you ford of brighton I'll learn it the hard way. Buy imports

Dealership Mark ups! Don't waste your time.

The service department employees some of the most rude and condescending people I have ever ran into I will never step foot in the place again go elsewhere

dishonorable, unethical. Words are not low enough to describe the experience. But neither Ford or they worry about how they treat customers. If they did something would be done about how they do business.

So I see a vehicle advertised at a good price so I drive out to Brighton and negotiate on the vehicle. I was going to take the evening and discuss the deal with my husband before purchasing. When I got home I did the math and discovered they were charging 2000 more for the vehicle than the advertised price. I really had my eye on a different vehicle but it was a bit out of price range until I discovered it was advertized less than the original vehicle I negotiated on. When I called to confront them on this discovery and let them know I was interested in the other one the salesman said he would have to get back to me. After he researched and found what I was looking at he waited until right before he was walking out the door to call me which was a couple of hours later to let me know he found what I was looking at but that was not the right price and failed to let me know the other vehicle was pending sale. I called him back immediately but he had already left. The very next day the prices were changed on three they had advertised. He also kept trying to tell me the vehicle has to have a certain amount of miles on it for their Demo program and the vehicle wasnt available. I want the vehicle new at the price advertised. I tried to contact someone through their chat and find out more info but I havent heard from anyone. I am very disappointed as I really like that vehicle and would love to come buy it but my gut says not too.

Can’t believe they’re still charging 10,000 over MSRP for trucks.

I went in to get my 50k maintenance done. After flushing my breaks they didn’t clear the air out of the lines causing me to roll back into someone. I gave them a second chance to diag a check engine light. I had two lights and they only checked one. They never called me when the part was in and when I called, Kevin the service supervisor told me I never should have even come in and began yelling at me. I am beyond upset and nobody at this company cares.

They like to try to sell you trucks that have sat on the lot for over a year that they can’t move, and than slam a business card on the table like you don’t have enough money for it. Dude went to negotiate price with manager, came back with the same exact things. Coming from a New York guy, this dealership screams sleezy. Stay Away.

Staff was great, got the car I was after but the warranty offered (lackluster to say the least) and fact that the spare key (the previous owner lost) was my issue to pay for are the reasons it's not a higher review. Edit: The longer I have a vehicle financed from this place the worse it gets. They sold me a lemon. They don't care to help out with anything. If you can go to ANY other dealership, do!

Terrible customer service and lying about the prices. You will never service my Ford and you have lost all future business from us